Deposists, Cancellation and Non-attendance Policy
When we book an appointment for you, we commit that time and our resources for your treatment. This means that, if anyone else wants to come at the same time, we will be unable to see them and will have to offer them an alternative time.
At busy times, this can mean waiting over two/three weeks for the next available appointment. If you do not attend the appointment and do not let us know in advance or give us insufficient notice, we will be unable to offer these time slots to other patients, and therefore declared as wasted clinical time.
Deposits
When booking your appointment, we will normally seek a deposit from you, payment of which is your confirmation of your commitment to attend your appointment. Our deposits are normally fully refundable providing sufficient notice of cancellation is given.
Cancellation/Non-attendance
If you are unable to attend your appointment for any reason, then you should tell us as soon as possible and no later than 48 hours before the scheduled start time for appointment. We accept voice messages left on our answerphone over the weekend. Refunds of deposit may not be granted for any cancellations if sufficient notice has not been given.
If you either have missed appointments, and/or have late cancellation(s), we reserve the right not to see you on the NHS again at our Practice due to wasted clinical time. An additional charge may be added to your account for missed or late cancelled private treatments and appointments.
Appointment Reminders
Please note that, although we normally send text message reminders two days prior to any appointments, the successful delivery of these relies on our internet provider, your mobile network provider etc. and cannot therefore be guaranteed.
We will not be able to take responsibility for any appointments missed as a result of non-delivery of these text message reminders, regardless of the reasons for its failure.